24/7 water damage restoration across Central Otago
When water damages a property, starting the drying process promptly can help limit further harm. We respond to flood and water damage emergencies 24/7 across our full service area.
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Is flood restoration right for your property?
We help homes and businesses after burst pipes, appliance overflows, roof leaks, storms and other water damage. Water can travel further than the visible wet area, so our first step is to assess where moisture has reached.
Tell us what you needCommon reasons to arrange this service
- Burst or leaking pipes
- Washing machine and dishwasher overflows
- Hot water cylinder failures
- Storm and heavy rainfall damage
- Blocked or overflowing gutters and drains
- Roof leaks
- Sewage backflow
Suitable properties and situations
- Homes with water-damaged carpet or flooring
- Businesses with leaks or overflows
- Storm and roof-leak damage
- Burst pipes and appliance failures
What our flood restoration service includes
Good to know: Some materials cannot be saved. Electrical, structural or hazardous work may need another specialist, and drying time depends on the water source and extent of damage.
Our flood restoration process
Every water damage situation is different. We assess the affected area and take moisture readings from carpets, floors and walls to understand how far the water has travelled. We then extract standing water and begin structural drying with industrial-grade air movers and dehumidifiers.
We continue monitoring moisture levels throughout drying to ensure the property is fully dry before we finish. The water source, time elapsed and materials affected determine what can be dried and what may need removal.
- Moisture assessment beyond the visible wet area
- Standing-water extraction
- Air movers, dehumidifiers and ongoing moisture monitoring
More about flood restoration
Why acting promptly matters
The first 24 to 48 hours after a flood are important. Left untreated, moisture can reach subfloors, wall linings and furniture and increase the risk of mould, warping and lingering odours.
Call us as soon as it is safe. Stop the water source if you can do so safely, and avoid electrical or contaminated-water hazards.
Working with your insurer
You can choose your local restoration provider. We work with all insurance companies and can communicate with them directly about documentation and invoicing, so you can focus on your home or business while the drying work is under way.
What to expect
How we carry out the work, step by step.
Assess
Check affected areas and take moisture readings from carpets, floors and walls.
Extract
Remove standing water where accessible.
Dry
Use air movers and dehumidifiers to begin structural drying.
Monitor
Take repeat moisture readings and check the affected materials before removing drying equipment.
Checking that affected areas are dry
We take repeat moisture readings as the drying equipment works. The water source and time spent wet affect what can be dried; some materials may need to be removed.
Water damage response throughout the region
Our emergency response covers Central Otago, Southern Lakes and the Maniototo, including Queenstown and Ranfurly, 24 hours a day. From our Cromwell base, we normally reach water-damage jobs within 20 minutes to 2 hours across the full service area. Call with the property address so we can arrange the response.
View our service areasFlood Restoration questions
Should I contact you as soon as water damage occurs?
Yes. Prompt assessment and drying can help reduce secondary damage. If it is safe, stop the water source and avoid electrical hazards.
How quickly can you respond?
Our normal response range is 20 minutes to 2 hours across Central Otago, Southern Lakes and the Maniototo. Emergency response is available 24/7.
What should we do before you arrive?
Call us, turn off the water source if safe and contact a plumber where needed. Keep clear of electrical and contaminated-water hazards.
Can wet carpet and underlay always be saved?
No. This depends on the water source, how long the materials have been wet and their condition. We will assess them and explain the options.
Do I have to use the provider suggested by my insurer?
You can choose your local restoration provider. We can communicate with your insurer about documentation and invoicing for the work.
Tell us about the flood restoration job
For water damage, call 021 333 354 now. Emergency response is available 24/7. Tell us the property address, water source if known, when it happened and which areas are affected.